Shipping Policy
Last Updated: 1st July, 2026
At Cold Wave, we strive to provide a dependable and transparent shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
- Orders are typically processed within 1–3 business days after successful payment authorization.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Processing times may be extended during periods of high order volume, promotional events, or unforeseen operational delays.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
2. Shipping Time
Estimated delivery times generally range from 5–10 business days, depending on factors such as:
- Shipping destination
- Carrier availability
- Local delivery conditions
- Weather or transportation disruptions
Delivery estimates are provided for convenience and are not guaranteed.
3. Shipping Charges
Shipping costs, if applicable, are calculated during checkout before payment is completed.
From time to time, Cold Wave may offer promotional shipping offers or free shipping on qualifying orders. Any such promotions will be clearly displayed on our website.
4. Order Tracking
If tracking is available for your shipment, tracking information will be provided via your order confirmation or shipping confirmation email.
Please allow up to 24–48 hours for tracking updates to appear after your order has been shipped.
5. Delivery Delays
While we make every effort to deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Transportation disruptions
- Carrier delays
- High seasonal shipping volumes
- Customs processing
- Public holidays
- Natural disasters or other force majeure events
Once an order has been transferred to the shipping carrier, Cold Wave is not responsible for delivery delays caused by the carrier or other external factors.
6. Lost, Damaged, or Missing Shipments
If your order is:
- Lost in transit
- Delivered with missing items
- Received damaged
Please contact us within 48 hours of delivery or the expected delivery date.
To help us investigate your request, please include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
We will review each case and work with the shipping carrier to determine an appropriate resolution.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Cold Wave is not responsible for delays, failed deliveries, or additional shipping costs resulting from:
- Incorrect addresses
- Incomplete shipping information
- Invalid recipient details
- Failure to receive the package at the delivery location
If an order is returned due to incorrect shipping information, additional shipping charges may apply before reshipment.
8. International Shipping
International shipping may be available for selected destinations.
Customers are responsible for complying with their country’s import regulations.
Any applicable customs duties, import taxes, brokerage fees, or other governmental charges are the responsibility of the customer unless otherwise stated during checkout.
International delivery times may vary depending on customs clearance and local postal services.
9. Delivery Confirmation
Orders may be considered delivered once confirmed by the shipping carrier to the address provided during checkout.
Customers are responsible for ensuring that the delivery location is secure and accessible.
10. Address Changes
Shipping addresses may only be changed before an order has entered processing.
Once an order has been processed or shipped, we may be unable to modify the delivery address.
11. Partial Shipments
If your order contains multiple items, we may ship products separately when necessary to improve fulfillment efficiency or product availability.
You will not be charged additional shipping fees for authorized partial shipments unless otherwise stated during checkout.
12. Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
Cold Wave
Email: info@cold-wave.shop
Phone: +1-207-766-4242