Privacy Policy

Last Updated: 1st July, 2026

At Cold Wave, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, contact us, or create an account, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Account login information (if applicable)

Order Information

When you make a purchase, we may collect:

Products purchased
Order history
Shipping preferences
Transaction details
Customer service communications

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your complete payment card details or sensitive payment credentials on our servers.

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of access
Referring website
Cookie identifiers
Website interaction data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver purchased products
Send order confirmations and shipping updates
Respond to customer inquiries
Provide customer support
Improve our website and shopping experience
Maintain website security
Detect and prevent fraudulent or unauthorized activity
Comply with legal obligations
Send promotional communications when you have chosen to receive them

3. Payment Processing

All payments are securely processed through reputable third-party payment processors.

Cold Wave does not collect, store, or process your complete payment card information. Payment information is handled according to the privacy and security practices of the payment provider you choose during checkout.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted service providers, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Technology and cloud infrastructure providers
Analytics providers
Customer support service providers
Fraud prevention and security partners
Government authorities or legal agencies when required by applicable law

These providers receive only the information necessary to perform their services.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Enable essential website functionality
Remember user preferences
Improve website performance
Analyze website traffic
Maintain website security
Enhance your shopping experience

Most web browsers allow you to manage or disable cookies. Disabling cookies may affect certain website features.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially reasonable security measures, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete orders
Provide customer support
Maintain business records
Resolve disputes
Comply with legal, accounting, and regulatory obligations

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal data
Request a copy of your personal information
Object to certain processing activities
Withdraw consent where applicable
Opt out of promotional communications

To exercise these rights, please contact us using the contact information below.

9. Marketing Communications

If you subscribe to marketing emails, we may send you information about new products, promotions, or updates.

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails, or
Contacting us directly.

Transactional communications relating to your orders may still be sent when necessary.

10. Third-Party Services

Our website may include links or integrations with third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

12. International Data Transfers

Your information may be processed or stored in countries other than your country of residence where our service providers operate.

Where required by law, we take appropriate measures to protect personal information transferred across jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or operational practices.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Cold Wave

Email: info@cold-wave.shop

Phone: +1-207-766-4242