Refund & Return Policy

Last Updated: 1st July, 2026

At Cold Wave, we are committed to providing quality skincare and bath products along with a reliable shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

To be eligible for a return:

  • Return requests must be submitted within 7 calendar days of the delivery date.
  • Products must be:
    • Unused
    • Unopened
    • In their original packaging
    • In resalable condition with all original labels and accessories (if applicable)

Cold Wave reserves the right to decline returns that do not meet these requirements.

2. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items are not eligible for return:

  • Opened skincare products
  • Used skincare or bath products
  • Personal care items that have been opened or used
  • Products marked as Final Sale or Non-Returnable
  • Gift cards (if applicable)
  • Promotional or complimentary items

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please notify us within 48 hours of delivery.

To help us process your request promptly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of:
    • The product
    • The packaging
    • Any visible damage

After reviewing your request, we may offer, at our discretion:

  • A replacement product
  • A refund
  • Store credit
  • Another appropriate resolution where applicable

4. Return Authorization

Before returning any product, you must contact our customer support team to request return authorization.

Returns sent without prior authorization may not be accepted.

5. Refund Process

Once your returned product is received and inspected:

  • We will notify you regarding the status of your refund.
  • Approved refunds will be issued to the original payment method used during purchase.
  • Processing times depend on your payment provider but generally take 5–7 business days after approval.
  • Original shipping charges are generally non-refundable unless the return is the result of our error or an approved warranty issue.

6. Return Shipping

Unless otherwise required by applicable law, customers are responsible for return shipping costs except when:

  • The wrong product was shipped.
  • The product arrived damaged.
  • The product was defective upon delivery.

We recommend using a shipping service that provides tracking information, as Cold Wave is not responsible for returns lost during transit.

7. Exchanges

We currently offer exchanges only for products that arrive:

  • Damaged
  • Defective
  • Incorrect

If you wish to exchange an eligible item, please contact our customer support team for assistance.

8. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it cannot be canceled. If eligible, you may request a return after delivery in accordance with this policy.

9. Refused Deliveries

If an order is refused or cannot be delivered due to an incorrect shipping address provided by the customer, additional shipping or handling fees may apply before a refund is issued.

10. Refund Exceptions

Refunds may be reduced or declined if:

  • Returned items show signs of use.
  • Products are missing original packaging or components.
  • The return does not satisfy the eligibility requirements outlined in this policy.
  • The product is a non-returnable item.

11. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Cold Wave

Email: info@cold-wave.shop

Phone: +1-207-766-4242

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